Administration Manager

About the role

The Administration Manager manages the administrative functions of the NAPA clinic, including weekly appointment scheduling, billing and credit reconciliations and the delivery of effective and efficient therapy services. The goal is to give the therapy functions experienced support and to provide accurate, timely information to all enquiries in a friendly, professional way.

Key responsibilities

• Ensure the administration team takes a customer-centred approach, completes enquiries and builds trust with children and families
• Manage the weekly schedule, including programming, communication with families, rescheduling and filling it with appointments while proactively replacing cancelled sessions
• Process NDIS claims and service bookings, patient intake forms and terms and conditions, and complete tasks on the Intensive checklist
• Keep records and files accurate, up to date and confidential, and manage client communication and outstanding issues in ZOHO and/or Cliniko
• Manage accounts receivable and help parents understand payment and funding options for NAPA clients
• Resolve administration issues quickly to minimise disruption to therapy services
• Take part in professional development, contribute to administrative procedures and work safely and in line with company, legal and industry policies

Required profile

• At least 3 years of experience in a similar role within the healthcare industry
• Current Working with Children Check and Police Check
• CPR and First Aid certificates
• Proven track record of mentoring and developing new hires and existing staff
• Strong organisation, multi-tasking and problem-solving skills

Required skills

• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Electronic medical records system
• Ability to quickly learn other online software systems