Administration Manager

About the role

The Administration Manager will provide comprehensive administrative support to ensure the smooth operation of Heritage Lodge, a 103‑bed residential aged care facility. You will manage front‑desk activities, sales enquiries, and resident admissions while maintaining high standards of confidentiality and service.

Key responsibilities

• Provide overall administrative support for daily home operations.
• Manage sales enquiries, conduct tours, and convert prospects into admissions.
• Develop and maintain referral partnerships with hospitals, GPs, allied health professionals and community groups.
• Oversee front‑desk reception/concierge, roster management and employee compliance.
• Maintain resident admission records, documentation, supplies and equipment.
• Handle record and expense management, coordinate meetings, minutes and action items.

Required profile

• Recent strong experience in an administration role, preferably aged care or healthcare.
• Proven sales and customer service experience.
• High level of organisation, ability to prioritise multiple tasks and maintain confidentiality.
• Valid working rights in Australia and willingness to obtain police/NDIS checks.

Required skills

• High proficiency with Microsoft Office Suite, especially Excel.
• Experience with rostering and hiring processes (Humanforce system preferred).

What we offer

• Excellent work‑life balance with flexible shifts.
• Career progression and development opportunities.
• Generous salary packaging, private health insurance and gym discounts.
• Employee Assistance Program for staff and families.