Administration and Community Support Worker (GUS)

About the role

The Growem Up Strongwan (GUS) Program is a culturally safe, family-centred maternal, infant and child health program supporting Aboriginal and Torres Strait Islander families from pregnancy through the early years of a child's life. The Administration Officer / Community Support Worker position combines administration, client support and community engagement, offering hands-on experience for people interested in careers in Aboriginal health, child, family and community services. It works within a multidisciplinary maternal, infant and child health team to help families access support and improve health and wellbeing outcomes.

Key responsibilities

• Provide front-of-house services, answer telephone enquiries and manage appointments, calendars, bookings and recalls.
• Prepare correspondence, reports, agendas, meeting minutes and presentations; maintain filing systems and records.
• Coordinate mail, stationery, office supplies, travel and accommodation bookings, and support meetings, training and workshops.
• Assist with procurement, planning of outreach and community visits, and preparation of information packs and promotional materials.
• Support onboarding, orientation, training, policy and procedure maintenance, and community consultations and stakeholder meetings.
• Build respectful, trusting relationships and act as a welcoming, culturally safe first point of contact for clients.
• Conduct outreach, community and home visits, and support families to access health, housing, Centrelink, education and other services.
• Help clients navigate health systems, attend appointments and understand care plans and referral pathways.
• Identify barriers such as housing, food security, family violence and financial hardship, facilitate referrals, and participate in case discussions and care planning.
• Support parenting programs, antenatal education, child development, playgroups and community gatherings, and advocate for families.
• Work with midwives, nurses, Aboriginal health practitioners, case managers and other community support workers, and collaborate with Wurli staff and stakeholders.
• Take part in continuous quality improvement, work health and safety, and accreditation processes, and report accidents and hazards promptly.

Required profile

• National Police Records Check and Working with Children's Clearance.
• Current Northern Territory driver's licence.
• Computer literacy.
• Desired: Certificate II / III in Business Administration or equivalent, and previous administration experience in health or social services.

To apply, candidates can submit their application online or email the employer's human resources team; Aboriginal and Torres Strait Islander people are encouraged to apply.