Account Manager, Scale

About the role

The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. As an Account Manager you will own a portfolio of established mid‑market customers, helping them mature their use of Braze and turning that maturity into growth.

Key responsibilities

• Own a portfolio of mid‑market customers across ANZ, accountable for renewal, upsell and cross‑sell.
• Prioritise accounts ruthlessly, directing time and executive attention to the most material growth or risk opportunities.
• Generate expansion pipeline through usage analysis, whitespace mapping and maturity assessment.
• Build durable relationships with marketing, CRM and digital leadership, extending beyond a single champion.
• Partner with Customer Success to run account plans and business reviews linking Braze performance to customer outcomes.
• Develop tailored commercial proposals and lead renewal and expansion negotiations.
• Identify retention risk early using adoption signals, account health and stakeholder change.
• Achieve and exceed quarterly expansion and retention targets while maintaining accurate forecasts.

Required profile

• 5+ years progressive experience in SaaS sales or account management with a proven record of revenue growth and retention.
• Minimum 3 years owning SaaS customer relationships end‑to‑end, including renewals, upsell and expansion.
• Experience managing portfolios with annual contract values from $150K to $500K.
• Demonstrated ability to build relationships and sell value to senior marketing, CRM and digital stakeholders.

Required skills

• SaaS account management
• Martech/Adtech experience
• CRM platforms
• Marketing automation
• Customer analytics
• Email and content marketing

What we offer

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off and hybrid ways of working
• Comprehensive medical, dental, vision, life and disability benefits
• Family services including fertility benefits and equal paid parental leave
• Professional development with formal career pathing, learning platforms and a yearly stipend
• Employee Resource Groups and a culture recognized as a Great Place to Work®