Virtual Assistant

About the role

POP & Co is an established outsourced accounting firm based in Hawthorn, serving small to medium businesses and high net worth individuals. It is looking for an experienced, dynamic and organised Virtual Assistant to join its fast-growing team on a full-time basis, working from home.

Key responsibilities

• Manage client enquiries and give accurate information about services professionally
• Schedule and confirm client appointments, and coordinate cancellations, reminders and payments
• Manage email and calendars, filtering, prioritising and responding where appropriate
• Handle receptionist duties, file management, meeting minutes and ad hoc administrative queries
• Build and maintain databases with accurate CRM data entry and ongoing data quality
• Provide high-quality customer service and liaise with internal and external stakeholders
• Maintain strict confidentiality and follow established policies and service standards

Required profile

• Proven experience in a customer service or administrative role
• Excellent written and verbal English
• Experience with overseas clients; Australian or UK client experience is an advantage
• Ability to work autonomously with minimal supervision and manage competing priorities

Required skills

• MS Office proficiency and confidence with cloud-based tools and online platforms
• Strong organisation, attention to detail and tech savviness