Video Conferencing Coordinator

About the role

The Queensland Corrective Services is recruiting a Video Conferencing Coordinator on a full-time basis. The role covers the coordination of videoconferencing bookings, communication with courts and correctional centre staff, and the recording and documentation of videoconferencing activities.

Key responsibilities

• Coordinate all videoconferencing bookings using the online booking system (GoBookings).
• Communicate with court and correctional centre staff to minimise prisoner wait times and rescheduling of court events.
• Monitor the live feed of all videoconferences and liaise with courts, legal representatives and custodial officers about prisoner movements, completions, cancellations and delays.
• Share information with other custodial centres, Sentence Management, courts and legal representatives on prisoner placement and transfers.
• Monitor prisoner responses to court outcomes where possible and communicate with custodial officers and Offender Development.
• Exchange information with key agencies to optimise resource use, build stakeholder relationships and schedule visits with local courts and external partners.
• Maintain agency electronic recording systems, record and document all information collected, and provide data input support for staff.
• Support monitoring and maintenance of IOMS so accurate statistics are available.
• Ensure confidentiality of all documentation, support colleagues on administrative issues and help prepare memoranda, reports, correspondence and human resource documents.