Travel Officer

About the role

Thiess is seeking an experienced Travel Officer to join its Australia East – Mining Operations division in Brisbane. Reporting to the Head of Finance, you will coordinate travel, accommodation and transport logistics for personnel across multiple mine sites, ensuring smooth mobilisation and demobilisation.

Key responsibilities

• Manage end‑to‑end travel and accommodation arrangements for staff at all project sites, including charter and commercial flights, ground transport and hotel bookings.
• Monitor travel compliance, no‑show rates and implement cost‑efficiency strategies.
• Serve as the primary point of contact for travel disruptions, liaising with internal teams and external providers.
• Maintain travel manifests, generate reports (e.g., Nexus, Aerlink, Alliance, accommodation wastage) and identify process improvements.
• Collaborate with BMA to utilise TSV segment flights for FIFO workforce and ensure adherence to the “3‑strike no‑show” policy.
• Work closely with Finance, HR, Project Managers and Site Leadership to align travel operations with workforce planning.
• Utilise systems such as Serko, SAMS Workflow, Uplift, JOTForm and the Microsoft Office 365 suite to manage data and produce accurate records.

Required profile

• Minimum Year 12 Certificate; a Certificate in Business Administration or related field is highly desirable.
• At least 2 years of experience in high‑volume administrative or travel coordination roles.
• Strong communication, interpersonal and customer‑service orientation.
• Ability to manage competing priorities, maintain attention to detail and solve problems proactively.
• Experience supporting operations across multiple sites and working with geographically dispersed teams.

Required skills

• Proficiency with Serko, SAMS Workflow, Uplift and JOTForm.
• Advanced use of Microsoft Office Suite, including Excel, Outlook and Office 365.