Tow Truck Operator / Tow Truck Driver

About the role

Join NRMA as a Tow Truck Operator, providing roadside assistance and creating memorable experiences for members across Australia. The role offers shift flexibility and includes an industry‑leading training program to obtain your Tow Truck Certificate.

Key responsibilities

• Respond to road service calls, load, transport and unload vehicles safely and professionally.
• Communicate clearly with members throughout the recovery process, ensuring safety and excellent customer service.
• Maintain tools, uniforms and equipment to high standards.
• Participate in working groups, toolbox talks and trials to improve operations.

Required profile

• Full valid NSW Medium Rigid Driver’s Licence (or higher).
• Valid Tow Truck Driver’s Certificate or eligibility to obtain one before starting.
• Flexibility to work rotating 12‑hour shifts across a 7‑day roster, including public holidays.
• Exceptional customer service skills and ability to work with diverse communities.

Required skills

• Medium Rigid Driver’s Licence (NSW).
• Tow Truck Driver’s Certificate.

What we offer

• Industry‑leading Tow Training program at the NRMA Towing Centre for Excellence.
• Progressive flexibility, leave and well‑being benefits.
• Travel discounts on SIXT car rental, cruises and NRMA Holiday Parks.
• Complimentary myNRMA Rewards membership with free roadside assistance and various discounts.
• Discounts on NRMA personal insurance products.