Customer Service Officer

About the role

The Customer Service Officer at Airnorth delivers exceptional internal and external service, ensuring smooth flight dispatch and passenger handling while adhering to safety and airline regulations.

Key responsibilities

• Check‑in passengers and luggage using Amadeus Altea and self‑service kiosks, including manual handling of heavy items.
• Dispatch and receive helicopter flights, manage passenger manifests, KPI reports and escort passengers to aircraft.
• Handle excess baggage, lost or damaged items, and complete SAR reports at shift end.
• Provide telephone support, assist special‑needs passengers, and manage delayed or mishandled flight communications.
• Support out‑port check‑in, prepare and load catering, and report safety hazards.

Required profile

• Legal right to work in Australia without restrictions.
• Ability to work a 7‑day rotating roster and adapt to varied locations.
• Strong attention to safety, security and airline regulations.

Required skills

• Proficiency with Amadeus Altea Customer Management System.
• Experience using airport self‑service check‑in kiosks and automatic bag drop.

What we offer

• Employee travel discounts, health insurance, gym memberships and assistance program.
• Opportunities for innovation, safety focus and continuous improvement within a supportive team.