Technical Support & Training Specialist - Automation Systems

About the role

A newly created, in-house position with a reputable European automation manufacturer expanding in Australia. The client is an Italian business with 14 branches worldwide, known for automation solutions for residential, commercial and industrial applications. Reporting to the Technical Manager, the role supports customers, delivers product training, troubleshoots technical issues and helps develop technical resources. It suits people with electrical, mechanical or electronics experience who enjoy problem solving and customer interaction.

Key responsibilities

• Provide technical support to customers by phone, video conference, email and face-to-face
• Diagnose and troubleshoot product issues by testing equipment and replicating faults
• Liaise with the overseas technical team to identify and implement solutions
• Deliver product training to customers, occasionally onsite and mostly at the Sydney office
• Train internal staff and develop technical documentation such as user guides, wiring diagrams, cheat sheets and training materials
• Create and maintain technical training videos and support resources
• Manage product repairs and warranty assessments
• Monitor and report on technical projects, goals and outcomes

Required profile

• Previous experience in technical support, service technician or similar role
• Mechanical, electrical or electronics experience highly desirable
• Currently living in Australia with unrestricted working rights; no sponsorship needed
• Current driver's licence

Required skills

• Strong troubleshooting and fault-finding skills
• Excellent verbal and written communication, able to explain technical concepts to a wide audience
• Organised, able to manage multiple priorities
• Proficiency with Microsoft Office
• Attention to detail, analytical skills and ability to work independently and in a team

What we offer

• Opportunity to work for a respected global industry leader in a stable, growing business
• Ongoing product and technical training
• Supportive, collaborative team environment
• Attractive salary package with career growth opportunities

Applications are submitted online through the recruiter, reviewed as they arrive, and only candidates meeting the client's selection criteria will be contacted.