Technical Adoption Manager - Application Networking and Security (Remote, NSW)

About the role

Broadcom is hiring a Technical Adoption Manager for its Application Networking and Security team, based in Sydney, New South Wales, on a remote basis. The role works with a small number of assigned customers or dedicated accounts, acting as the primary liaison between the customer and VMware and helping drive adoption of VMware solutions.

Key responsibilities

• Consult closely with customers to ensure their satisfaction and return on investment of VMware solutions, and act as the customer's main point of contact.
• Engage resources across the VMware organization (sales, product management, education, R&D and support) and expand adoption of VMware solutions within accounts.
• Report key account metrics and insights to internal teams and contribute to TAM program development.
• Build long-term relationships with assigned accounts and understand their strategic goals.
• Provide project leadership, coordination and architectural guidance for the customer's Network Virtualization and major VMware initiatives, collaborating with multi-functional project teams.
• Map additional VMware solutions to the customer's business and technical requirements and lead challenging requests across simultaneous engagements.
• Give product feedback to VMware Product Management teams and advise customers on best practices.

Required profile

• 5+ years of proven networking experience and knowledge of VMware networking products.
• 2+ years in a customer-facing role such as TAM or technology consultant, preferably in management consulting, an IT vendor or professional services organization.
• A BS degree is preferred; relevant years of experience in lieu of a degree may be considered.
• Ability to travel up to 20% locally or regionally, with occasional out-of-state or international client visits and 1-2 conferences or training events per year.

Required skills

• Solid knowledge of VMware products, including virtualization, networking and security solutions and services.
• Advanced networking and security, preferably with technical certifications; data center infrastructure, systems administration and technical architecture background preferred.
• Knowledge of cloud infrastructure and networking, including routers, switches, load balancers, VSG, Nexus 1000V, vDS, BGP, OSPF, VLANs, VPN and IP subnetting.
• Experience with heterogeneous networking and security environments and with vendors such as Cisco, F5, Riverbed, Palo Alto Networks, Arista and Infoblox.
• Systems management (SNMP), capacity and performance management, and familiarity with DevOps production data center and cloud operations.
• Strong communication, presentation and problem-solving skills, able to influence partners and work independently and in teams.