Technical Adoption Manager - Application Networking & Security (Remote, NSW)

About the role

Broadcom is hiring a Technical Adoption Manager for its Application Networking and Security team, working remotely in New South Wales. The role acts as the primary liaison for VMware customers, helping them adopt VMware solutions and ensuring their satisfaction and return on investment. It involves close collaboration with customers and with sales, product management, education, R&D and support teams.

Key responsibilities

• Consult with customers to understand their business and technical needs and map VMware solutions to those needs
• Act as a trusted advisor on best practices and drive adoption of VMware solutions within assigned accounts
• Provide project leadership, coordination and architectural guidance for Network Virtualization and major VMware initiatives
• Collaborate with multi-functional VMware project teams including consultants, engineers, product management and support staff
• Report key account metrics and insights to internal teams and contribute to TAM program development
• Provide product feedback to VMware Product Management based on customer use cases

Required profile

• 5+ years of proven networking experience and knowledge of VMware networking products
• 2+ years in a customer-facing role such as TAM or technology consultant, preferably in management consulting, IT vendor or professional services
• BS degree preferred, or relevant years of experience in lieu of a degree
• Ability to travel up to 20% locally or regionally, including occasional out-of-state or international client visits and 1-2 conferences or trainings per year

Required skills

• Solid knowledge of VMware products, virtualization, networking and security solutions
• Advanced networking and security, preferably with technical certifications
• Knowledge of routers, switches, load balancers, VSG, Nexus 1000V, vDS, BGP, OSPF, VLANs, VPN and IP subnetting
• Experience with heterogeneous networking and security environments and with vendors such as Cisco, F5, Palo Alto Networks, Arista and others
• Systems management (SNMP), capacity and performance management, and familiarity with DevOps data centre operations