Team Leader - Family Wellbeing Services

About the role

ATSICHS Brisbane is a community-owned not-for-profit delivering culturally safe health and community services for Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. Its Family Wellbeing Services (FWS) program offers a coordinated, culturally safe support system for vulnerable families, using holistic case management and collaboration with other providers to build family capacity, strengthen community connections and safeguard children. The Team Leader is a front-line management role within the Community Services leadership team, leading a team through coaching and side-by-side mentoring.

Key responsibilities

• Track the intake waitlist, keep in touch with clients about expected service timeframes and stay aware of referrals.
• Develop referral pathways across the sector through interagency partnerships to meet the annual client target.
• Support staff to move from low initial engagement to consent, aiming for an 80% program success rate.
• Ensure staff complete the Worker Safety Assessment before and after each first home visit.
• Ensure staff use the Narrative Assessment Tools and hold Family Life Development Meeting (FLDM) discussions with wider family kin.
• Coach staff to deliver client empowerment interventions and use the Coaching App to record them.
• Coordinate internal services (medical, dental, kindy, allied health) and specialist care pathways such as mental health and child assessments.
• Deliver client feedback and wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to staff after every face-to-face contact and share the resulting data.

Required profile

• Bachelor's degree in a relevant social services field with at least 4 years of case management experience, or a Diploma with at least 6 years in a case management role.
• National Police Certificate, Working with Children's Card (Blue Card) or eligibility to apply, driver's licence and evidence of work rights.
• Ability to travel regularly in the community.

Required skills

• Understanding of child safety and social work frameworks and in-depth knowledge of social care legislation.
• Team management, directing staff workflow and client quality.
• Ability to influence stakeholders such as Child Safety, schools and hospitals.
• Problem-solving barriers to service provision while meeting client risk and safety standards.

What we offer

• Starting salary of $113,313 per annum plus 12% superannuation.
• Company laptop and mobile phone, and a salary package up to $15,900 net plus entertainment benefits.
• Flexible rostering and 9-day fortnight options.
• Training, learning and development (including LinkedIn Learning) and career progression.
• Employee Assistance Program with up to six confidential sessions in any two years, plus staff gatherings and team events.