Support Services Officer

About the role

The College, a not-for-profit entity of Western Sydney University, is hiring a Support Services Officer for its Parramatta City Campus. This is a full-time, 35-hour week, fixed-term parental leave backfill position until 10 December 2027, paid at Professional Staff Level 5 ($94,450 p.a., salary $83,086 p.a. plus superannuation and leave loading). The role supports teaching and business activities across multiple campuses and business units, and helps ensure smooth operations and good student experiences.

Key responsibilities

• Support teaching and business activities across multiple campuses and business units, keeping day-to-day operations running smoothly.
• Help enrolment, attendance and results processes so students can succeed from start to finish.
• Support reviews, maintain standards and identify process improvements.
• Work with leadership and cross-functional teams on initiatives that improve services and student engagement.
• Support diverse higher education operations, including HR, finance and procurement processes.

Required profile

• Proactive, service-focused administrator with strong organisational skills and the ability to balance competing priorities.
• Clear, confident communication skills and the ability to support diverse stakeholders.
• Commitment to accuracy, consistency and continuous improvement.
• Ability to work independently and as part of a team.
• Full-time working rights in Australia and a NSW Working with Children Check clearance.

Required skills

• Strong technical skills in Microsoft Office.
• Familiarity with student or learning management systems.
• Administrative experience in a large or complex organisation (tertiary sector desirable).

What we offer

• 35-hour work week with remote working options of up to 2 days per week, subject to operational requirements.
• Annual leave of 5 weeks per year.
• Professional development through leave, grants and training.

Applications are made only through the university's online recruitment system, with enquiries directed to the Administration Support manager. The closing date is 11:59pm on Sunday 1 November 2026.