Strategic Account Manager – Mid Market

About the role

Join Square’s Account Management team to drive growth for high‑value Australian sellers. You will own long‑term partnerships, provide strategic guidance, and act as the seller’s advocate within Square.

Key responsibilities

• Build and maintain lasting relationships with mid‑large market organisations to retain and grow Square’s presence.
• Own a portfolio of sellers, overseeing business prioritisation, contracting, technology strategy and ongoing account management.
• Anticipate and solve complex seller challenges by designing innovative, scalable solutions.
• Collaborate with cross‑functional teams (Product, Engineering, Finance, Marketing, Legal, Sales) to support strategic sellers.
• Represent the voice of sellers, synthesising insights to influence product roadmaps and internal decisions.

Required profile

• 5+ years of experience in account management, business development, partnerships, sales or sales engineering focused on technical products.
• Experience working with senior stakeholders such as business owners, IT, finance and operations leaders.
• Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance.
• Strong track record of leading multi‑stakeholder, cross‑functional initiatives.

Required skills

• Deep knowledge of payments and related product ecosystems.
• Experience gathering requirements, building business cases and influencing product development.
• Formal sales or negotiation methodology training.