SMB Account Manager – Drive Growth for Small Businesses

About the role

As an SMB Account Manager you will partner with small‑business merchants across Australia, helping them maximise the value of Square’s integrated commerce platform. You’ll act as a trusted advisor, combining consultative sales with day‑to‑day support to drive adoption, retention and growth.

Key responsibilities

• Own, retain and grow a portfolio of SMB merchants, guiding them through product adoption and upselling.
• Serve as the voice of merchants within Square, surfacing feedback and influencing product development.
• Build and maintain trusted relationships with top merchants while managing a broader consultative network.
• Identify and pursue new growth opportunities through proactive outreach and business coaching.
• Collaborate with Sales, Product and Support teams to deliver tailored solutions.
• Meet clear, outcome‑based growth and retention targets.

Required profile

• Genuine passion for small‑business owners and their success.
• Strong consultative and problem‑solving mindset.
• Ability to work autonomously, manage time effectively and influence internal stakeholders.
• High‑energy communication style with a focus on relationship building.

Required skills