Service Program Coordinator

About the role

An exciting permanent full‑time opportunity as a Service Program Coordinator within Toyota’s Quality & Service division, based in Altona North with flexible work arrangements.

Key responsibilities

• Coordinate and maintain service program processes, ensuring compliance and accurate communication of updates.
• Administer Toyota Service Advantage (TSA) and Capped Price Service (CPS) programs, including dealer reimbursements, reporting and system maintenance.
• Conduct audits and compliance checks to safeguard program integrity and financial sustainability.
• Act as primary contact for dealers and stakeholders, providing guidance, resolving queries and escalating issues.
• Maintain and analyse program data, delivering insights for business planning, budgeting and forecasting.

Required profile

• Degree qualification in Business, Marketing, Administration or related discipline, or equivalent practical experience.
• Experience coordinating administrative, operational or customer‑focused programs in a corporate environment.
• Strong attention to detail with proven data validation and record‑keeping abilities.
• Ability to manage multiple projects and stakeholders, delivering outcomes within agreed timelines.

Required skills

• Proficiency in SAP and other business systems.
• Strong data entry and data management capabilities.

What we offer

• Fully maintained motor vehicle including insurance (fuel excluded).
• Annual contribution to private health insurance worth over $1,900.
• Significant family vehicle lease and purchase discounts.
• Flexible hours and hybrid work model.
• Wellness facilities: free onsite gym and end‑of‑trip amenities.
• Free car parking and discounted onsite café.
• Career development through promotions, rotations and paid professional membership.
• Paid volunteer days and matched workplace giving program.
• 26 weeks paid primary carer leave, 8 weeks paid secondary carer leave and superannuation on unpaid parental leave.
• Access to Toyota’s RewardsHub for customised benefits.