Service Owner - Student Administration and Wellbeing Digital Products

About the role

The Department of Education, Victoria is looking for an experienced Service Owner to join its School Digital Services team. You will own and continuously improve a portfolio of digital products and services for student administration and health and wellbeing, supporting more than 1,500 Victorian government schools, 50,000 teachers and 650,000 students. The role is full-time and fixed-term, running until 30 June 2028.

Key responsibilities

• Manage, operate and continuously improve a portfolio of digital products and services, keeping them effective, reliable and responsive to school needs.
• Manage product backlogs, prioritise enhancements and resolve business issues.
• Work with schools, policy owners, business stakeholders and technology delivery teams to turn operational needs and policy requirements into prioritised improvements.
• Contribute to major initiatives such as the statewide expansion of digital enrolment services and the modernisation of student administration and wellbeing processes.
• Support the adoption of new capabilities across schools.

Required profile

• Bachelor's degree or higher in a relevant field such as Technology or Business.
• Proven experience leading others within a product team using Agile methodologies.
• Experience in digital product or service ownership, stakeholder engagement and change management.
• Experience in product management, ideally in education technology.
• Familiarity with student administration and wellbeing policies and processes used in schools.
• Valid Working with Children Check; preferred applicants may be asked to complete a police check.

Required skills

• Strong stakeholder management and negotiation skills.
• Understanding of CRM systems, particularly Salesforce; HubSpot is also mentioned.
• Managing product backlogs and prioritising tasks.
• Data analytics and reporting tools.
• Agile delivery.

To apply, submit a resume and a cover letter of no more than two pages addressing the role's skills and attributes. Applications close at 11:59pm on 18 November 2026.