Senior Relationship (Strata) Manager - Gold Coast

About the role

Smarter Communities, one of Australia's largest privately owned community management companies, is hiring a Senior Relationship (Strata) Manager for its Gold Coast office. You will own a diverse portfolio of strata communities and act as the trusted advisor to committees, owners and key stakeholders, supported by a customer connect team, a specialist customer operations team and a national repairs and maintenance team.

Key responsibilities

• Manage a diverse portfolio of strata communities and act as key relationship manager for committees and stakeholders
• Build long-term relationships through proactive communication and customer service
• Advise on and interpret strata legislation, bylaws and governance requirements
• Handle correspondence from owners, tenants and contractors professionally and on time
• Coordinate quotes, approvals and work orders with the Repairs & Maintenance team
• Prepare and run AGMs, EGMs and committee meetings, including agendas, budgets and minutes
• Manage client retention, resolve first-level complaints and oversee portfolio financial matters and compliance
• Identify improvements to processes, service delivery and customer outcomes

Required profile

• Current driver's licence and access to a vehicle
• Strong knowledge of strata legislation and governance requirements
• Experience as a strata manager
• Proactive, solutions-focused approach and confidence in complex situations

Required skills

• Communication, stakeholder management and relationship-building
• Managing competing priorities with accuracy and attention to detail
• Organisational, financial and problem-solving skills

What we offer

• Hybrid working arrangements
• Ongoing training, coaching and professional development
• Birthday leave and option to buy additional annual leave
• Commission program, employee referral and recognition programs
• Wellbeing initiatives, Employee Assistance Program, study assistance and team events