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Senior Customer Care Representative

stryker · Sydney

New
Hybrid Senior 🇬🇧 English
Salesforce SAP ServiceNow

Job description

About the role

As a Senior Customer Care Representative at Stryker, you will act as a trusted partner to customers, resolving complex enquiries and ensuring healthcare professionals receive timely support.

Key responsibilities

  • Manage customer enquiries and provide professional, timely support.
  • Handle complex requests, escalations, and issue resolution.
  • Identify opportunities to improve processes and customer outcomes.
  • Build strong relationships with customers and internal stakeholders.
  • Take ownership of enquiries and see issues through to resolution.

Required profile

  • Minimum 2 years experience in a customer‑facing role such as customer service, healthcare administration, retail or hospitality.
  • Demonstrated ability to build relationships and deliver outstanding customer experiences.
  • Strong problem‑solving skills and ability to manage competing priorities.
  • Full working rights in Australia and genuine interest in healthcare and medical technology.

Required skills

  • Experience with CRM, ERP or customer service platforms such as Salesforce, SAP or ServiceNow.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec stryker.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
Source : ats:workday

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Published 20 hours ago

Expires 1 month from now

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stryker

Sydney

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