Senior Adviser Service Delivery

About the role

Rio Tinto is looking for a Senior Adviser Service Delivery to help its Aluminum Product Group deliver reliable, scalable and fit-for-purpose technology services across mining, refining and smelting operations. The role sits between operational stakeholders and IS&T, turning business priorities into technology outcomes and keeping critical infrastructure services such as server compute, WAN, LAN, digital radio, LTE, LoRaWAN and satellite networks performing well. It is a permanent position with hybrid working and flexible arrangements.

Key responsibilities

• Build trusted relationships across operations and act as a key IS&T point of contact for assigned business areas
• Turn operational priorities into a technology demand pipeline and guide requests through demand management and prioritisation
• Link business challenges with architecture, engineering and technology teams to build practical, value-driven solutions
• Monitor service performance across server and network infrastructure, keeping service levels, risks and costs transparent
• Coordinate with site support teams, central technology teams, vendors and managed service providers
• Run governance routines through dashboards, KPIs, service reviews and risk assessments
• Support strategic technology planning for the next three to five years
• Promote a strong safety culture and align technology activities with safety, cybersecurity and compliance requirements

Required profile

• Commitment to the safety of yourself and your team
• Ability to manage stakeholder relationships, shape technology demand and influence outcomes in complex operational environments
• Experience supporting technology infrastructure, IT/OT services or service delivery in mining, resources, ports, rail, oil and gas, manufacturing or other safety-critical industries
• Experience across networks, telecommunications, server infrastructure, LTE, digital radio or related operational technologies
• Ability to engage with both technical specialists and non-technical stakeholders

Required skills

• Knowledge of service management principles, incident/problem management, service level management and demand management
• ITIL knowledge is highly regarded
• Helpful: solution architecture, technology strategy or portfolio planning, large enterprise environments, partnering with operational leadership across geographically dispersed sites

What we offer

• A permanent position with a competitive base salary and annual incentive program
• Medical benefits including subsidised private health insurance for employees and immediate family
• Share ownership plan, company-provided insurance cover and salary sacrifice and packaging options
• Career development and education assistance
• Family-friendly wellbeing support and leave for all life's reasons
• Employee discounts