Salesforce Developer

About the role

Medibank is looking for an experienced Salesforce Developer to join its Customer Operations & Sales (COS) Hub on a 12-month fixed-term contract. You will help shape and evolve the Salesforce and MarTech ecosystem across Corporate, Overseas, Health & Wellbeing, working across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.

Key responsibilities

• Lead technical solution design and requirements workshops with stakeholders to deliver end-to-end solutions in Salesforce Sales/Service Cloud.
• Maintain, enhance and extend Salesforce platform capabilities across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.
• Configure and support Salesforce Scheduler, including booking architecture, territories, operating hours, routing logic and resource allocation.
• Develop and maintain integrations between Salesforce and external systems, keeping them secure, reliable and scalable.
• Translate business requirements into technical solutions, configurations and enhancements.
• Identify opportunities to streamline processes, improve platform performance and support business growth.
• Troubleshoot platform issues, support end users and maintain data integrity and governance standards.
• Extend Data Cloud capabilities to support customer segmentation and marketing journeys.

Required profile

• Experience as a Salesforce Developer, Administrator or Platform Engineer.
• Degree in Information Technology, Computer Science or a related discipline.
• Ability to turn business requirements into practical technology solutions, with strong stakeholder engagement, communication and problem-solving skills.
• Familiarity with Agile delivery methodologies.

Required skills

• Sales Cloud configuration and data models.
• Flow Builder, Apex and Lightning Web Components (LWC).
• Sales Cloud, Service Cloud, Marketing Cloud Next, Personalisation and Data Cloud.
• REST and SOAP API integrations.