Application Analyst - iMed Claims Platform

About the role

Medibank is hiring an IT Application Analyst for its Technology & Operations team, supporting the iMed Claims Application within the Customer Technology & Delivery team. You will deliver solutions and technical capabilities that enable the continuous development, enhancement and operation of a critical claims platform, working in a cross-functional squad with business stakeholders, technology teams and external vendors. Two opportunities are available: one permanent position and one fixed-term contract.

Key responsibilities

• Collaborate with business teams, technology stakeholders and external vendors to design and deliver scalable, secure and fit-for-purpose solutions.
• Conduct end-to-end impact analysis and support system enhancements, problem resolutions and continuous improvement initiatives.
• Apply Agile and DevOps practices to manage work, prioritise backlogs and contribute to sprint planning and delivery.
• Support release and deployment across planning, design, build, testing and implementation.
• Monitor application health, performance and stability, and manage incidents and problems to maintain service levels.
• Contribute to application lifecycle management, including upgrades, vulnerability management, disaster recovery and platform currency.
• Drive continuous improvement, innovation and knowledge sharing within the team.

Required profile

• 5+ years' experience in an Application Analyst or similar technology-focused role.
• Experience delivering business change, systems application and/or infrastructure projects.
• Experience facilitating workshops, running meetings and engaging stakeholders across business and technical teams.
• Experience supporting enterprise applications and delivering operational support outcomes.
• Demonstrated understanding of ITIL and Service Management practices.

Required skills

• Strong ability to translate business requirements into functional system designs.
• Strong analytical skills, including documenting complex business problems and performing data analysis.
• Experience using Jira and Confluence.
• Nice to have: SQL, Agile, Lean and DevOps, Human-Centred Design, and knowledge of healthcare, health insurance or claims processing environments.