Sales Support & Administration Coordinator

About the role

The Sales Support & Administration Coordinator will back the Account Management team, ensuring a smooth customer journey from order processing through onboarding and implementation. This hands‑on position focuses on administration, process execution and cross‑department coordination.

Key responsibilities

• Provide exceptional customer service by responding to inquiries, delivering product information and resolving issues.
• Support the sales team with onboarding, order processing, contract implementation and billing.
• Coordinate with Legal, Finance and Fulfilment teams to resolve issues and maintain accurate records in Salesforce and internal systems.
• Identify opportunities to improve processes and drive efficiencies across the client portfolio.

Required profile

• Experience in sales support, administration, customer operations or account coordination.
• Strong attention to detail, organisational skills and ability to work in a fast‑paced, process‑driven environment.
• Background in financial services, insurance, professional services, technology or SaaS is highly regarded.

Required skills

• Proficient use of Salesforce and other CRM systems.
• Competent with Microsoft Office suite.
• Exposure to billing, invoicing or SAP is highly regarded.

What we offer

• Supportive team with full training provided.
• Hybrid working model (2 days in office).
• Varied role with exposure to sales, legal, finance and customer operations.
• Opportunity to build commercial and stakeholder‑management skills in a high‑growth FTSE 100 business.