Sales & Service Lead – Chatswood Chase

About the role

The Sales & Service Lead is responsible for elevating the guest experience at ALO’s Chatswood Chase store, driving engagement, education and sales while creating a sanctuary that differentiates the brand.

Key responsibilities

• Lead exceptional guest experiences on the floor, assess connection levels, provide product education and coach team members.
• Analyse reports to strategise, implement action plans, and highlight growth opportunities.
• Partner with Operations & Visual Manager on reporting, budgets, inventory, vendor relationships and facilities.
• Oversee Sales & Service Associates and Cashiers, handling recruitment, development and performance feedback.

Required profile

• 2+ years experience in a client‑centric sales environment.
• Proven leadership with strong decision‑making and feedback orientation.
• Self‑motivated, results‑driven and able to work a flexible rotating roster.
• Physical ability to lift 10‑15 kg, stand and move for an entire shift.

Required skills

• Excellent interpersonal and written communication.
• Strong business acumen using metrics to support strategies.

What we offer

• Generous ALO team discount and complimentary ALO Wellness Club membership.
• Competitive salary with monthly store incentives.
• Quarterly clothing allowance and extensive career growth opportunities.