Return to Work Specialist

About the role

Gallagher Bassett is looking for a Return to Work Specialist in Adelaide. The role guides people through their recovery and return to work journey after a workplace injury, delivering a personalised, empathetic face-to-face service that encourages parties to take ownership of their actions and achieve a sustainable return to work and life.

Key responsibilities

• Facilitate and attend face-to-face visits with injured workers, employers, health practitioners and allied health professionals to support the return to work process.
• Educate stakeholders, including injured workers, on legislative requirements, return to work processes and available support services to achieve agreed goals.
• Collaborate with vocational providers and internal stakeholders to ensure consistency and achieve return to work and life outcomes.
• Attend medical reviews and implement early intervention strategies, while monitoring medical and cost management strategies for sustainability.
• Communicate with stakeholders to develop and monitor Work Plans (Service Plans) and assist with workers' compensation documentation.
• Maintain accurate documentation and attend file reviews with employer representatives to ensure evidence-based decisions on claims.

Required profile

• Recent or previous work experience in workers' compensation and/or claims management is highly desirable.
• Experience in the allied health or job placement industry is highly desirable.
• Demonstrated knowledge of the Return to Work Act and of relevant acts, legislation and work health benefits is desirable but not essential.
• Excellent customer service, communication and interpersonal skills, with a team player attitude.
• High levels of autonomy, a learning mindset and experience in a dynamic, fast-paced environment.

What we offer

• Competitive salary, with benefits that can vary by job level.
• 4 weeks annual leave plus up to 2 weeks additional purchased lifestyle leave.
• Novated leasing opportunities, two paid volunteer days per year, and health insurance discounts through the group plan.
• Paid parental leave, flexible and hybrid work arrangements, and mental health and wellbeing support for yourself and your immediate family.
• Employee recognition awards, a peer support program, annual flu vaccinations, and access to Reward Gateway discounts at over 350 retailers.