Retention Account Manager for SMBs

About the role

Join Square's Account Management team to help SMB merchants across Australia retain and grow their business on the platform. You will act as a trusted advisor, using retention strategies to reduce churn and turn challenging moments into growth opportunities.

Key responsibilities

• Retain a multi‑million‑dollar client base by deploying effective retention strategies.
• Understand SMB customer needs across all verticals and address concerns and competitive threats.
• Collaborate with Sales, Support, Product and Analytics teams to future‑proof retention approaches.
• Provide insights on product, operational and competitive gaps to evolve the retention motion.

Required profile

• 5+ years of experience in Sales, Account Management or a related field.
• Proven track record of discovering and closing retention and growth opportunities.
• Experience managing a pipeline to meet revenue targets.
• Strong negotiation, financial literacy and storytelling abilities.
• Excellent organisational, analytical, written and verbal communication skills.
• Passion for leveraging new technologies to serve small and medium businesses.

Required skills

• Negotiation and financial analysis.
• Storytelling and vision setting.

What we offer

• Remote work options.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning benefits.