Retail Systems Support

About the role

Total Tools, part of the Total Tools & Hardware Group (Metcash), is looking for a Retail Systems Support to join its Merchandise team. The role keeps stores running smoothly by supporting product data, troubleshooting system issues and resolving challenges across pricing, ordering and EDI. It is a hybrid position: 2 days from home and 3 days in the office, split between the Heatherton and Port Melbourne locations.

Key responsibilities

• Investigate issues affecting ordering, POS scanning, pricing and EDI transactions.
• Use SQL, Excel and VBA to analyse data, automate reporting and give insights to business stakeholders.
• Support EDI implementation, testing, onboarding and troubleshooting.
• Maintain product, supplier and pricing information in Pronto ERP.
• Perform data validation, audits and analysis to find errors and improve processes.
• Build relationships with stores, suppliers and internal teams.

Required profile

• Experience supporting retail, ERP or business systems (Pronto is an advantage).
• Strong Excel skills (VBA/Macros) and confidence with data.
• Exposure to SQL, reporting or data validation.
• Troubleshooting ability, attention to detail and a customer-focused approach.
• Good communication skills and enjoyment of stakeholder relationships.

What we offer

• Extra leave: 5th week of annual leave, 2 well-being days and 1 volunteer day per year.
• Career growth through learning and development.
• 12 weeks of gender-neutral paid parental leave.
• Inclusive culture (Bronze Employer for LGBTQ Inclusion) and a neutral pay gap.
• Mental health support (Gold accreditation by Mental Health Australia).
• Flexibility and family-friendly workplace accreditation.