Reservations Sales Agent

About the role

The Reservations Sales Agent will provide professional, friendly service to guests, handling reservations and inquiries both online and via phone. This part‑time, onsite role supports the dual‑branded Novotel & ibis styles Melbourne Airport property.

Key responsibilities

• Book, enter and update room reservation requests and manage group blocks using the hotel’s reservation system.
• Ensure accurate payment information is captured promptly.
• Upsell guestrooms and hotel facilities to maximize revenue.
• Assist with inventory balancing and maintain strong relationships with Sales, F&B, Front Office and other departments.
• Provide guests with information about hotel facilities and services.

Required profile

• Service‑focused personality with strong verbal and written communication skills.
• Highly responsible, reliable and able to work well under pressure in a fast‑paced, team‑based environment.
• Excellent interpersonal skills and proven problem‑solving abilities.

Required skills

• Computer literate with strong abilities in Microsoft Office.

What we offer

• Learning programs through the “Learn your Way” Academy platform.
• Employee benefit card with discounted accommodation, food and beverage worldwide.
• Complimentary car parking, mental health and well‑being support, and access to an Employee Assistance Program.