Reservations Consultant - Cruise Whitsundays

About the role

Cruise Whitsundays, based in Airlie Beach and owned by Journey Beyond, is the largest marine-based tour and transport provider in the Whitsundays, operating 10 air-conditioned vessels, a sailing catamaran, the underwater accommodation Reefsuites and a Reefsleep glamping experience. It is looking for two Reservations Consultants, one full-time and one casual, who act as the first point of contact for guests and help them discover and book their experiences. The role reports to the Customer Service & Sales Manager.

Key responsibilities

• Manage bookings from email, phone, web chat and direct sources using Custom Linc
• Process payment bookings and complete end-of-day cash-ups correctly
• Check and finalise QA bookings while applying promotions
• Coordinate bookings with third-party providers
• Collect and provide catering information
• Provide excellent service in the Retail Store and upsell merchandise
• Prepare paperwork and manifests for the next day's operations
• Respond to guest feedback in a friendly manner, following policies and procedures
• Stay up to date with products, timetables and promotions, and follow Reservations Policies and Procedures

Required profile

• Minimum 1 year of customer service or sales experience
• Desirable: Certificate II in Tourism or Business Admin
• Desirable: familiarity with CustomLinc or a similar reservation platform
• Ability to work flexible hours, including weekends, evenings and public holidays between 6:30 am and 7:15 pm

What we offer

• Generous discounts on Journey Beyond travel and experiences, merchandise and the Cruise Café & Bar, plus discounts at the bar on board vessels
• Attractive salary and a positive work environment
• Study assistance policy, parental leave and purchased leave
• Private health discounts and employee assistance program
• Free public transport and salary sacrifice remote area benefits
• Opportunities for progression, transfers and secondments, and an employee referral policy