Rental Operations Agent / Customer Service Representative (Casual)

About the role

Avis Budget Group is hiring a casual Rental Operations Agent for its car rental brand at Westmeadows, near Melbourne Airport. The role combines face-to-face customer service on the counter with back-of-house tasks such as vehicle inspection and cleaning. It is mainly weekday, day-shift work, with a minimum availability of 4 days per week.

Key responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles according to company standards.
• Inspect vehicles for damage from previous rentals.
• Drive minibus.

Required profile

• Full and valid driver's licence.
• Previous experience in retail, hospitality, customer service, sales or a similar role.
• Ability to work in a fast-paced environment while delivering excellent customer service.
• Ability to follow procedures and company guidelines.
• Comfortable learning and using computer systems to enter rental information.
• Availability of at least 4 days per week; Working Holiday visa holders are not considered at this stage.

What we offer

• Competitive rate, loadings and performance bonuses.
• Employee discounts on car rental across the group.
• Full training provided.
• Wellbeing programme including discounted life insurance, health cover and superannuation options.
• Employee Assistance Programme (EAP) with 24/7 support.