Stakeholder Ticketing Lead (Men's RWC 2027)

About the role

Rugby World Cup Australia is recruiting a Stakeholder Ticketing Lead for the Men's Rugby World Cup 2027, based in its Sydney office. The role oversees B2B stakeholder ticket sales and ensures an end-to-end ticketing experience for stakeholders across Australia and internationally. It is a full-time fixed-term contract starting January 2027 and ending November 2027.

Key responsibilities

• Lead the B2B stakeholder ticket sales program across all phases and support key commercial objectives.
• Manage and develop two Stakeholder Ticketing Coordinators.
• Prepare reporting for Senior Management, including forecasts, sales analysis and stakeholder insights.
• Oversee stakeholder payment tracking and reconciliation, and resolve issues promptly.
• Build and maintain relationships with domestic and international stakeholders and serve as the primary escalation point.
• Develop and deliver stakeholder communications, guides, training and event-time support.
• Oversee operations and account management in the Client Ticket Portal, maintaining data accuracy and working with Ticketmaster and internal teams to keep it running.
• Support quota management, seat allocations, ticket distribution and tournament-time operations.

Required profile

• 3 years' experience in ticketing operations or large-scale event programs, with strong knowledge of ticketing systems and technologies.
• Strong stakeholder management and communication skills, and leadership experience supporting or managing team members.
• Comfortable working with data, systems and financial processes such as payment tracking and reconciliation.
• Willingness to work evenings, weekends and event periods, and to obtain unlimited working rights in Australia.

Required skills

• Ticketing systems and technologies
• Payment tracking and reconciliation
• Quota management and seat allocation

What we offer

• Competitive salary.
• Hybrid arrangement: home on Mondays and Fridays, three days in the office (Tuesday to Thursday), moving to full-time in-office in 2027.
• Modern office near Sydney's Hyde Park, with showers, towels and hair tools.
• Weekly fresh fruit, Lunch & Learns, weekly drinks and social catchups.

Applicants submit a CV (maximum 3 pages) and a portfolio through the online application link; only shortlisted candidates are contacted, and the process involves two rounds of interviews in the Sydney office.