Internal Sales & Customer Service

About the role

A leading industrial products supplier in Winnellie, Northern Territory, is looking for someone to join its internal sales and customer service team. The role is ongoing and full-time, with a mix of sales, customer service and branch operations, supported by full product training and a supportive team.

Key responsibilities

• Welcome customers and provide helpful service in person, over the phone and by email
• Prepare quotations, process sales orders and follow up on customer enquiries
• Build lasting customer relationships by understanding their needs and helping them find the right products
• Keep stock organised and product displays well presented
• Assist with receiving deliveries, handling stock and maintaining accurate inventory
• Work closely with the team to keep the branch running smoothly

Required profile

• Experience in customer service, internal sales, trade counter sales, warehousing, stores, logistics or a related environment
• Friendly, confident communicator who enjoys helping customers
• Positive attitude and willingness to learn new products and skills
• Reliable and comfortable sharing both customer service and hands-on duties
• Ability to safely perform manual handling duties
• Full Australian working rights; applicants must apply with an up-to-date CV

Required skills

• Good computer skills and attention to detail
• Ability to stay organised
• Knowledge of welding, gas or industrial products is a bonus but not essential

What we offer

• Ongoing full-time hours
• Full product and industry training
• A varied role across sales, customer service and branch operations
• A supportive team and opportunities to build skills and develop a long-term career