Relief Assistant Manager (Duty Manager) - Part-Time

About the role

ibis Adelaide, an economy hotel opened in mid-2014, is looking for a part-time Relief Assistant Manager (Duty Manager). The role is central to keeping the hotel's service seamless and the team motivated, covering the guest journey from check-in to check-out and supporting the front office across shifts.

Key responsibilities

• Lead the guest journey from check-in to check-out with flair and efficiency
• Listen to guest feedback and turn any issue into a positive experience
• Coach, support and energise the team to give their best every shift
• Keep safety and security on point at all times
• Build loyalty and make every guest feel like a VIP
• Work across departments to keep operations running smoothly

Required profile

• Proven experience as a Hotel Front Office Assistant Manager, Duty Manager or Team Leader
• First aid and CPR certification current and valid
• Valid RP Badge and Responsible Service of Alcohol accreditation in South Australia
• Flexibility to work varied shifts, including early mornings, late nights, overnight, weekends and public holidays
• Bold, proactive, adaptable and able to lead confidently in fast-paced environments

Required skills

• Solid skills in Opera Cloud or a similar PMS
• Microsoft Word and Outlook

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide
• Learning programs through the Learn Your Way Academy, with self-paced courses, virtual webinars and face-to-face training
• Opportunities to grow within the property and across the group
• Corporate social responsibility activities and HR discounts