Pullman Host (Part-Time)

About the role

A part-time Pullman Host position at an Accor hotel in Adelaide, reporting to the Senior Pullman Host and Director of Operations. The Pullman Host is a guest experience expert and a highly visible, mobile team member who acts as the welcoming, accessible first point of contact for guests throughout their stay, anticipating needs and personalising service.

Key responsibilities

• Welcome and assist guests throughout their stay, providing personalised service and prompt responses to requests
• Support the arrival and departure experience for individual, group and VIP guests
• Give local information and recommendations, and act as a general concierge
• Handle guest enquiries and escalate concerns when needed, keeping guest information accurate in hotel systems
• Promote the ALL loyalty programme and recommend facilities, dining and services; identify upsell opportunities
• Take part in hotel tours and familiarisation activities as required
• Work with all departments to deliver a seamless guest experience and help with operations during busy periods and special events
• Maintain a professional appearance and follow hotel policies and health and safety requirements

Required profile

• Previous experience in a hotel, hospitality, guest services, customer service or concierge role preferred
• Experience of exceptional customer service in a fast-paced environment
• Strong verbal and written communication in English; additional languages highly regarded
• Knowledge of local attractions, events and restaurants, or the ability to build it quickly
• Ability to handle multiple tasks and work a rotating roster including weekends, public holidays and evenings
• Friendly, approachable, organised and able to stay calm when dealing with guest concerns

Required skills

• Microsoft Office
• Hotel management systems (Opera experience desirable but not essential)

What we offer

• Duty meal and laundered uniform
• Employee benefit card with discounted rates at Accor and partner hotels worldwide
• International hotel discounts and FlareHR discounts
• Training and development through the Learn Your Way Academy, including webinars and face-to-face sessions