Regional Support Analyst

About the role

The Regional Support Analyst will provide first‑ and second‑line IT assistance to staff across Bega Group’s dairy production sites. Based at the Wetherill Park hub, you will support a range of hardware, software and mobile devices while collaborating with a national IT team.

Key responsibilities

• Deliver face‑to‑face and remote support for computer and mobile device issues.
• Escalate complex incidents to Level 2/3 teams or external vendors as required.
• Assist with video‑conferencing setup and troubleshooting.
• Deploy new equipment and image systems with the Bega standard operating environment.
• Coordinate with procurement to maintain adequate stock of replacement devices.
• Participate in an on‑call rotation (once every nine weeks) and travel to other NSW sites and occasional interstate locations.

Required profile

• Relevant IT qualifications or certifications.
• Experience in an IT specialist role supporting multiple sites.
• Proactive attitude with the ability to work independently during non‑peak periods.
• Strong desire to grow within a well‑established Australian brand.

Required skills

• ITIL framework knowledge (certification preferred).

What we offer

• Career progression within an iconic Australian food and beverage company.
• Exposure to a state‑of‑the‑art production facility producing 75 million litres of dairy products.
• On‑call allowance and varied stakeholder interaction across regions.