Records and Member Services Advisor

About the role

QLS is looking for a Records and Member Services Advisor to join its Records and Member Services team. This is a full-time, permanent position involving high-quality service to legal practitioners, community members and other stakeholders on practising requirements and member services.

Key responsibilities

• Deliver excellent customer service and give initial support for phone and email enquiries.
• Maintain and update membership records so they are accurate and compliant with the Records Act.
• Handle calls on the Referral Line and help members of the public who are looking for a solicitor.

Required profile

• Previous experience in a similar administration role, or in a call centre or customer service role.
• Good communication skills.
• Demonstrated ability to work to collaboration, tasks and deadlines.
• Attention to detail.
• Australian citizenship, permanent residency or unlimited working rights in Australia.
• The preferred candidate may need to undergo a criminal history records check.

Required skills

• Computer proficiency and ability to use a range of application software, especially databases, spreadsheets and word processing.