Portfolio Account Specialist, Immunology - NSW South

About the role

This role drives competitive sales growth across the NSW South territory, focusing on immunology products. It centres on building trusted relationships with dermatologists, opinion leaders and key stakeholders in hospitals and specialist practices, and turning customer insights into tailored engagement plans.

Key responsibilities

• Identify and prioritise high-potential healthcare professionals and stakeholders who influence treatment decisions.
• Build and maintain strong relationships with dermatologists, opinion leaders and key stakeholders in the hospital and specialist ecosystem.
• Engage customers through value-based conversations, in person and virtually, to understand their challenges, priorities and opportunities.
• Develop tailored customer engagement plans using available content and channels, and create customer-centric experiences.
• Gather and apply customer insights to inform territory, account and interaction plans, and share them internally to support product, indication, campaign and engagement planning.
• Partner with healthcare professionals to support sustained, ethical and compliant collaboration, and collaborate with cross-functional teams on solutions for unmet customer and patient needs.
• Report technical complaints, adverse events and special cases related to company products within required timeframes, and support compliant distribution of marketing samples where applicable.

Required profile

• Experience in healthcare, pharmaceutical, biotechnology or a related commercial environment.
• Strong account management experience, ideally in hospital, specialist or dermatology settings.
• Established relationships within the target customer group are desirable but not essential.
• Experience working across complex healthcare ecosystems with multiple stakeholders.
• Product or immunology experience is desirable but not essential.

Required skills

• Strong commercial acumen and the ability to turn insights into action.
• Excellent communication, influencing and negotiation skills.
• Customer insight generation and account planning capability.
• Ability to work collaboratively with cross-functional teams.
• High standards of compliance, ethics and professional integrity.