Customer Care / Key Account Coordinator

About the role

Rexel Australia, a leading electrical wholesaler and part of the global Rexel Group, is seeking an experienced, highly organised Customer Care / Key Account Coordinator for its National Customer Engagement Team in Moorabbin. This is not a typical customer service position: you will support a portfolio of key national accounts and act as a coordinator between customers, suppliers, National Key Account Managers and Rexel branches across Australia.

Key responsibilities

• Provide day-to-day support to a portfolio of national customer accounts
• Coordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately and efficiently
• Liaise regularly with branches, National Key Account Managers, suppliers and other internal teams
• Build relationships with suppliers to obtain pricing, availability, lead times and technical or order information
• Follow up outstanding orders, backorders, delivery issues and customer queries until resolved
• Support warm sales conversations, identify opportunities in existing accounts and help drive customer growth
• Maintain accurate customer, order and account records in internal systems
• Prepare reports and customer information using Excel, PowerPoint and other business tools

Required profile

• Ideally previous experience in electrical wholesale, trade supplies, distribution or a comparable industry
• Demonstrated experience dealing directly with suppliers on product, pricing, availability and delivery matters
• Experience in customer care, account support, sales coordination or customer service
• Excellent written and verbal communication and relationship-building skills
• Attention to detail, organisation and ability to manage competing priorities
• Proactive, solutions-focused approach and a collaborative attitude

Required skills

• Confident use of Microsoft Office, especially Excel, Outlook and PowerPoint
• Experience using the PRONTO ERP system is highly regarded

What we offer

• A supportive, collaborative team with learning, development and internal career opportunities
• SkillUp learning platform and mentoring programs
• Flexible work arrangements, including possible work-from-home options
• Recognition and reward programs, paid parental leave and wellbeing support