Payment Solutions Specialist

About the role

Peninsula, a Great Place to Work certified business services group specialising in HR, employment relations and health and safety advice, is hiring a Payment Solutions Specialist in Sydney. You will work in the Payment Solutions team, supporting around 500 clients and resolving their queries with internal and external stakeholders.

Key responsibilities

• Manage a dedicated portfolio of approximately 500 clients.
• Proactively manage overdue debts and implement effective solutions.
• Handle disputes over missed or overdue payments.
• Contact clients within agreed SLAs and KPIs.
• Work with Accounts Receivable, Customer Experience and Retention teams.

Required profile

• Proven track record in credit or collections.
• Experience with complaints handling, retention or dispute resolution.
• Strong written and verbal communication skills and attention to detail.
• Positive, results-driven attitude.

What we offer

• Pay of up to $80K plus superannuation, perks and profit sharing.
• Enhanced leave: up to 25 days in the first year, growing to 31 days after 5 years.
• Annual profit-sharing bonus.
• $1,000 reward and a day off for demonstrating company values.
• Structured career pathways into management, training and beyond.
• Educational assistance program.
• Discounts through Bright Exchange, a $250 wellness voucher and gym discounts.
• Monthly social club events.