Patient Access Officer

About the role

The Patient Access Officer provides front‑ and back‑desk administrative support at the Royal Dental Hospital of Melbourne, ensuring a smooth and patient‑centred experience from appointment booking to checkout.

Key responsibilities

• Greet and check‑in patients, complete registration and documentation, and collect fees.
• Handle inbound calls for booking, rescheduling, emergency triage and enquiries; make outbound calls as needed.
• Book interpreters, respond to email/web‑chat queries and provide ad‑hoc administrative support to clinicians.
• Resolve customer complaints efficiently, escalating when required.

Required profile

• Experience in health administration or front‑desk roles.
• Strong customer service and conflict‑resolution abilities.
• Excellent verbal and written communication skills.
• Attention to detail and effective time‑management.

Required skills

• Proficiency with MS Office and general computer literacy.

What we offer

• Competitive salary $60,989 per annum (prorated for part‑time) plus 12% superannuation.
• Discounted Myki ticket, affordable car parking and easy public‑transport access.
• Employee Assistance Program and wellbeing hub.
• Location in Carlton with green spaces, diverse culinary scene and proximity to Melbourne CBD.