Operations Manager

About the role

Practiv is looking for an Operations Manager to keep the engine running smoothly for its Data Cloud and AI consultancy team. You will be the backbone of the business, handling contracts, client onboarding, staff administration and internal tooling while the consultants focus on delivering technology solutions.

Key responsibilities

• Administer contracts and RFPs: manage MSA reviews, track versions, coordinate legal sign‑off and maintain a contract register.
• Oversee client onboarding: run security reviews, collect documentation, and ensure consultants are ready from day one.
• Handle staff onboarding: process employment paperwork, background checks, hardware provisioning and account setup.
• Manage client service cadence: triage non‑technical requests, schedule Quarterly Business Reviews and track actions.
• Maintain internal systems: create and update templates, structure the Notion workspace and run Harvest time‑tracking reviews.

Required profile

• Proven experience in operations, practice management or senior administration within professional services or consulting.
• Highly organised with a checklist‑driven approach.
• Strong communication skills to coordinate across directors, consultants and clients.
• Ability to manage multiple processes simultaneously and meet deadlines.

Required skills

• Proficiency with Notion for workspace and knowledge‑base management.
• Experience using Harvest or similar time‑tracking tools.