Operations Lead - Accounts

About the role

The Operations Lead - Accounts sits within JLL's Projects and Development space and acts as the operational backbone of the Accounts Hub. The role keeps the hub running as a well-resourced, governed and commercially supported business unit, giving the Director the operational visibility needed to manage portfolio performance and meet financial targets. Named accounts often span multiple states, so cross-hub coordination is central, and the lead is the main interface with the national commercial team on data integrity and financial reporting.

Key responsibilities

• Maintain a forward-looking view of resource capacity and account demand, matching onshore and JBS capacity to account needs
• Identify resourcing constraints early and escalate them to the Director with a recommended response
• Own the mechanism by which PMO teams provide commercial data to the national commercial team, including cadence, format and completeness, and follow up on incomplete or overdue data
• Support the Director with hub financial reporting on headcount, utilisation and resourcing costs, and flag operational risks to financial outcomes
• Oversee compliance with the project delivery framework, HSSE requirements and governance standards across the portfolio
• Run account and project reviews, health checks and audits, and maintain registers of project risk, commercial exposure and compliance status
• Manage day-to-day use of JBS resources, monitoring output quality and increasing utilisation
• Act as the operational interface with Northern and Southern Hub Ops Leads for cross-geography accounts, escalating unresolved issues to the Director
• Foster a commercially rigorous, client-focused and people-positive culture, support talent development and retention, and build relationships with national leaders in other JLL business lines

Required profile

• Minimum 10 years of experience in project or construction management, operations, programme governance or account management in a professional services or construction environment
• Experience managing complex, multi-state or multi-account programmes
• Commercial literacy: understanding of P&L drivers, margin management and the link between PMO data quality and financial results
• Experience with JBS or offshore blended delivery teams is strongly preferred
• HSEQ governance experience and familiarity with PMO delivery frameworks

Required skills

• Proficiency in Salesforce, Certinia, SAP or equivalent account delivery systems
• Strong data discipline and ability to own the commercial data flow between PMO teams and the national commercial function