Office Experience Assistant

About the role

The Office Experience Assistant supports the Melbourne Office Experience team in delivering a seamless workplace environment for employees and clients. Reporting to the Office Experience Senior Manager, the role focuses on front‑of‑house services, office logistics and facilities coordination on a daily basis.

Key responsibilities

• Provide high‑quality reception services, greet clients and handle inquiries.
• Maintain client‑facing areas to a professional standard and manage visitor security passes.
• Coordinate with building management and security teams to resolve operational issues.
• Log and track maintenance requests for cleaning, repairs and other workplace needs.
• Ensure shared spaces such as kitchens, meeting rooms and utility areas are clean, stocked and functional.
• Monitor and restock daily amenities, including food, beverages and pantry supplies.
• Respond to requests from the Office Experience inbox promptly.
• Assist with procurement, stock control of office supplies, stationery and catering items.
• Provide administrative support such as bulk photocopying, binding, large mail‑outs and ad‑hoc tasks.
• Support expense management processes and help prepare presentations for office meetings.

Required profile

• Service‑oriented individual who enjoys active, on‑feet work rather than desk‑bound tasks.
• Ability to work five days per week on‑site in the Melbourne office.
• Strong communication skills and a professional demeanor when interacting with clients and visitors.

Required skills