Night Guest Service Agent

About the role

Minor Hotels, through its WRAP on Southbank brand, is seeking a full‑time Night Guest Service Agent to deliver warm, professional service to guests during overnight shifts. You will be the first point of contact, ensuring smooth check‑ins, check‑outs and memorable stays.

Key responsibilities

• Provide a friendly reception and efficient check‑in process for arriving guests.
• Maintain clear communication with guests and colleagues via in‑person, phone and email.
• Process reservations, updates and special requests using the property management system.
• Act as the primary contact throughout the guest’s stay, offering assistance, resolving issues and giving personalised recommendations.

Required profile

• Proven experience in hotel, hospitality or customer‑facing roles.
• Excellent verbal and written communication skills.
• Professional appearance and a proactive, positive attitude.
• Willingness to work flexible schedules, including weekends and public holidays.

What we offer

• Career growth through learning and development programs.
• Exclusive hotel discounts (50% off stays, 20% for friends/family).
• Global accommodation discounts across Minor Hotels brands.
• Retail rewards, entertainment discounts and wellness support.