Local Host - Punthill Tuggeranong

About the role

Punthill Tuggeranong is the first Punthill hotel in Greater Canberra, with 76 self-contained apartments (Studio to Three Bedroom) and on-site conference space, gym, pantry and lobby fireplace. As a Local Host you report to the Hotel Manager and work closely with the Super Host to establish the hotel's presence in Canberra, focusing on corporate travellers. The role sits in a small team and offers mentoring from the Hotel Manager.

Key responsibilities

• Deliver a high level of guest service at every touchpoint, from check-in and check-out to during the stay
• Solve complaints and problems creatively
• Act as a true host and local connection, giving guests advice and recommendations on points of interest
• Handle emergencies safely and professionally
• Explore opportunities to increase returning and new guests
• Support the Hotel Manager in keeping the hotel to Veri-Best standards

Required profile

• Adaptable, enjoys variety and works with an ownership mindset
• Ability to work both as a team member and independently
• Experience in a customer service role
• Flexible availability across shifts, including weekends and public holidays on rotation; no overnight shifts required
• Approved Australian working rights (citizenship, permanent residency or visa with approved working rights)
• First Aid certificate (or ability to obtain it before starting)
• Responsible Service of Alcohol certificate (or ability to obtain it before starting)

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and ongoing support, including the Fast-Track Hotel Management Development program
• Job security and a flexible, relationship-focused culture
• Referral bonuses up to $1000, accommodation discounts across the network and private health insurance discounts
• Employee Assistance Program access