Local and Regional Account Manager – FMOD

About the role

JLL is hiring a Local and Regional Account Manager for its Facilities Management On Demand (FMOD) business in Sydney. This is a senior operational, hybrid role combining account management, facilities management and property management, with responsibility for the ORIX account (where high-level property management is key) and other accounts where embedded FM staff are not in place. It supports Client Account Teams in meeting their obligations under Management Agreements across a national portfolio of rural, remote and metropolitan properties.

Key responsibilities

• Build and manage relationships with occupiers, clients and stakeholders, act as primary JLL contact and deliver business reviews and performance reports.
• Provide property oversight including technical reporting, minor capital project coordination and client change management support.
• Ensure compliance with Essential Services, BCA, Australian Standards, DDA, OH&S and JLL policies through audits, inspections and hazard/incident management.
• Oversee planned preventative maintenance, contractor performance, engineering contracts and supplier relationships.
• Manage non-routine and reactive maintenance, quotations, PSC liaison and monthly reporting.
• Handle financial management tasks such as invoice approvals, budget reporting, forecasting and expenditure monitoring.
• Manage people and resources, including embedded staff, casual resources and onboarding support.
• Support relief and short-term project coverage for Client Account Teams.
• Contribute to business growth, strategic planning, FMOD process improvement, sustainability initiatives, portfolio databases and after-hours emergency response, travelling nationally as required.

Required profile

• Management-level experience in Facilities Management or Account Management.
• Demonstrated experience managing multi-site or national FM portfolios, including rural and remote properties.
• Property management experience, including lease management, rent reviews, lease renewals and tenant advocacy.
• Experience managing client accounts under formal Management Agreements.
• Experience leading permanent and casual/contract staff across multiple sites.
• FM or property management qualifications preferred (e.g. Diploma of Facilities Management, Bachelor of Property).

Required skills

• Strong commercial and contract management understanding in a corporate services environment.
• Compliance and financial reporting obligations under Management Agreements.

What we offer

• 18 weeks paid parental leave for the primary carer after 6 months of service.
• Private health insurance discounts, gym and wellbeing discounts, employee assistance program and health and beauty discounts.
• Novated lease for EV cars and two extra leave days.
• Ongoing training and development, and the option to work from home one day per week.