Lead Collections Officer

About the role

This position supports organisational goals by managing the collection function, maintaining relationships with internal and external customers, minimising risk, developing credit and collections policies and procedures, and delivering agreed KPIs and reporting. It focuses on collecting rental payments and other applicable invoices for the fleet lease and management product in line with approved trading terms.

Key responsibilities

• Train, coach and guide team members so they meet targets, while keeping all work compliant, legal and ethical
• Monitor client accounts and start proceedings to recover monies owed to SG Fleet within specified timeframes
• Record, analyse and report on departmental activities, processes, trends and results
• Manage invoicing and direct debit processes, complete month-end processing, run regular and ad hoc reporting, and review ledgers with recommendations on bad debt write-offs and reconciliations
• Ensure accounts in administration or liquidation are managed and assets recovered
• Work closely with the Client Relationship team and meet clients to explain credit and collection policies
• Liaise with financiers about arrears positions and assist with other parts of the Collections department

Required profile

• Tertiary qualification in Business Administration, Finance, Accounting, Commerce or equivalent
• Experience managing and coaching a high-performing team
• Experience in accounting, preferably accounts receivable and/or credit control
• Understanding of relevant legislation and regulations; strong integrity, discretion and emotional intelligence
• Desirable: exposure to fleet management, salary packaging and novated leasing, and to clients in liquidation, administration, bankruptcy and recovery action

Required skills

• Excellent training and coaching skills and constructive feedback
• Advanced Excel, including reconciliation
• Strong numerical, analytical and problem-solving skills
• Effective verbal and written communication

What we offer

• Up to 4 days of wellness days per year
• 20 weeks of paid parental leave
• Service milestone awards and career progression
• Learning budget per year, free access to LinkedIn Learning and education support
• Two paid volunteer days and health and wellbeing support