IT Support Analyst (Junior) – Remote, Australia

About the role

Kickstart your IT career with a growing technology team in Australia. We are looking for a motivated Junior IT Support Analyst to provide first‑line support to end users, troubleshoot technical issues and work with modern IT systems in a collaborative, remote environment.

Key responsibilities

• Provide first‑level technical support via phone, email and ticketing systems.
• Troubleshoot hardware, software, printer and network connectivity problems.
• Install, configure and maintain desktops, laptops and peripheral devices.
• Create, update and close support tickets while maintaining accurate documentation.
• Assist users with Microsoft Windows, Microsoft 365 and common business applications.
• Escalate complex issues to senior IT support teams when required.
• Handle user account management, password resets and access requests.
• Participate in employee onboarding and offboarding activities.
• Follow IT security policies and best practices.

Required profile

• Certificate IV, Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.
• 0–2 years of experience in IT Support, Help Desk or Desktop Support.
• Basic knowledge of Windows operating systems and Microsoft 365.
• Understanding of computer hardware, networking fundamentals and troubleshooting techniques.
• Strong verbal and written communication skills.
• Excellent problem‑solving and time‑management abilities.
• Ability to work independently and as part of a team.

Required skills

• Windows operating system
• Microsoft 365
• Active Directory / Microsoft Entra ID (Azure AD)
• Ticketing systems (ServiceNow, Jira, Zendesk)
• TCP/IP, DNS, DHCP, VPN technologies

What we offer

• Competitive salary package
• Career development and ongoing training opportunities
• Supportive and collaborative work environment
• Hybrid working options (role dependent)
• Paid annual leave and public holidays
• Employee wellness initiatives
• Opportunities for internal career progression