Senior ICT Engineer

About the role

ACCIONA is seeking a proactive, customer‑focused Senior ICT Engineer to join its ICT Operations team in Australia. The role provides on‑site Level 2 support across the Malaga, Wangara and Collie sites, ensuring a seamless end‑user experience for employees. You will report to the ICT State Manager and work closely with both new and existing staff to maintain critical ICT services.

Key responsibilities

• Deliver Level 2 ICT support, resolve incidents and service requests via the ITSM platform.
• Install, configure and maintain computer hardware, software, peripherals and mobile devices (iOS & Android).
• Manage support queues, prioritize workloads and meet service level agreements.
• Maintain accurate documentation and contribute to the Knowledge Base.
• Support printers, scanners and other end‑user equipment.
• Travel regularly to Malaga, Wangara and Collie to provide hands‑on technical assistance and build stakeholder relationships.

Required profile

• Demonstrated experience in a Level 2/3 ICT support or service‑desk environment.
• Strong stakeholder management, communication and problem‑solving abilities.
• Self‑motivated, customer‑focused professional able to manage competing priorities.
• Willingness to travel frequently between sites.

Required skills

• Microsoft 365
• Windows operating systems
• Active Directory
• Endpoint management tools
• Business applications
• iOS and Android mobile device support
• Conferencing solutions
• Printers and scanners
• ITSM platforms